Patient Experience

Unearthing the Mystery of Search Engine Optimization

Unearthing the Mystery of Search Engine Optimization

If you have a website, you’ve undoubtedly heard those 3 magic letters a million times: SEO. Search Engine Optimization.

Understanding (and utilizing) the power of SEO is like the modern-day Holy Grail of the web. But so many people don’t understand it, and if you’ve spent any time on the Internet, you’ve likely heard a thousand different opinions and even more “best practices” on how to use it, many of which likely conflict with one another.

In this post, we’re going to unearth some of the mysteries surrounding SEO by helping you discover what it is, what it’s not, what works best today, and how it relates to ophthalmic websites.

Top 7 Marketing Tips for Your Ophthalmic Practice

Top 7 Marketing Tips for Your Ophthalmic Practice

Most ophthalmologists and practice managers view marketing solely as advertising to attract new patients to your practice. A better definition of marketing, however, is any activity that moves your practice in a desired direction. A desired direction may include increasing revenue, attracting new patients, expanding your presence in your market, introducing new services, or simply automating your practice to enhance the lifestyle you want.

There are many ways to go about achieving these myriad goals, but we’ve outlined some of our favorites here. If you want to market your practice and enhances its reputation in the eyes of your patients, here are our top 7 tips for marketing your ophthalmic practice. 

Ethical Marketing and Advertising in Ophthalmology

Ethical Marketing and Advertising in Ophthalmology

Competition is on the rise in healthcare. Especially as reimbursements decrease for many ophthalmic procedures, more ophthalmologists are turning to marketing to attract more patients, increase revenue, and stay competitive. Many ophthalmologists rely on marketing agencies rather than performing marketing activities in-house, and it’s all to easy for physicians to form opinions of effective marketing strategies based on what they have seen their competitors say and do.

While the pressure to remain competitive amidst a changing landscape is certainly powerful, ophthalmologists must maintain an ethical approach to advertising, especially in healthcare, where high stakes and occasional mismatches between patient expectations and surgical realities can vary drastically and have serious consequences. 

Why all ophthalmic practices should be more like Tesla

Why all ophthalmic practices should be more like Tesla

In our last post, we looked at the value of using a psychological concept called priming to attract and retain more satisfied patients at your ophthalmic practice. While priming and other psychological tactics are powerful, they can’t stand on their own – they must be paired with follow-through and standard of care that match patients’ expectations. 

Unfortunately, for too many ophthalmic practices the game is all about dollars and cents. The economics of running a practice can all too easily get in the way of patient experience, with  patients suffering as a result. The rise of practices whose only concern is revenue maximization has lead to decreased expectations around patient experience - both for practice staff, physicians, and patients themselves.

To combat this, we propose that more ophthalmic practices use a high-touch approach to patient care. Focus on revenue alone, and your patients are very likely to leave dissatisfied at their experience. However, when a physicians treats their patients right and provides excellent care at every stage of their journey, and the revenue will naturally follow as a result.

How to Use Psychological Priming to Gain More Satisfied Patients

How to Use Psychological Priming to Gain More Satisfied Patients

Your practice is built around your patients. If you want your practice to grow in stature and reputation, you have every reason to want not only more patients, but more satisfied patients as well.

Fortunately, there are many ways to obtain more patients. Many of these involve awareness, outreach campaigns, and traditional marketing and advertising. 

But how can you improve the effectiveness of your marketing? How can the messages you tell lead to more satisfied patients?

One technique you can use is the psychological principle of priming.

What Makes an Ophthalmic Practice Website Effective?

What Makes an Ophthalmic Practice Website Effective?

You’d be hard-pressed to find an ophthalmologist in 2018 who doesn’t have a website. However, upon further inspection, you might suspect that many in the medical community don’t care about their website or online reputation: their website isn’t responsive, pages are out of date, it’s hard to navigate...the problems can go on and on.

Everybody claims to know that a good website is an essential element in a marketing plan that attracts new patients and fosters growth, but if you want to realize that growth for your practice, you first need to know the elements that make a website good.

In this article, we’ll explore 10 key ways in which your website is important than you think.

Using Video to Attract More Patients to Your Ophthalmic Practice

Using Video to Attract More Patients to Your Ophthalmic Practice

For many patients, even the most routine medical appointment can make them nervous. Going to the doctor can be a scary prospect, even for those in apparently perfect health. We believe that video is one of the most important – and effective – tools for ophthalmologists to use in connecting, educating, and engaging with their patients.

Not just any video will do, however. Overly complex videos with medical jargon and stats about success rates and what types of surgeries your practice performs will do nothing to draw in hesitant prospective patients. No, this is a problem of emotion; to solve it one must appeal to a patients’ emotions. There are three main ways the ophthalmologist can use the power of video to engage with their patients...